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Information Architect Homework

Purpose

The purpose of this assignment is to gain insight about your thought process and your approach to planning and conducting research for IA.

Timeline

Out of respect for your time and to better understand how you think, we ask that you take no more than two hours to complete this assignment. Please submit at least one day before your second interview.

Your task

The Maryland Motor Vehicle Administration (http://www.mva.maryland.gov/) wants to reduce calls to their call center by making it easier for people to find what they are looking for on their website. Your homework is to evaluate their current information architecture and develop a brief project plan for how you would go about improving it. This plan should describe how you would gather data to enable you to make recommendations for how their site should be organized, and what deliverables/outputs you would expect to deliver. During the second interview, you will provide feedback to “stakeholders” (played by current research team members) on their current site and explain how and why your proposed plan will improve outcomes for their users.

Note: We’ve selected this prompt because it is similar to the type of work we do – however, we don’t currently work with state governments, and are not asking you to do free work for us or our customers.

Instructions

2-3 page document that includes:

  • Brief evaluation of the current site

  • High-level plan for a 2-4 week project

    • How you intend to scope the project to fit the timeframe
    • What research you propose to do and why you have chosen these methods and processes
    • The deliverables you expect to produce and what these deliverables will enable
    • Any additional follow on work you feel may be needed but is beyond the scope of the project
    • An outline of which participants you want to include and why (Note: you can assume that you have a recruiter who can recruit the appropriate participants for the project, separate from the 2-4 week timeline)
  • You can assume that the plan is being read by stakeholders you’ve worked with before, and who have some familiarity with UX research

Submission

Submit your homework as a text, Word or PDF file.

Included files

There are no included files to download for this assignment.

Ready to submit?

Don't include anything in your files that could identify you. We assign submissions a random number when they are received so our team does not know whose homework they are evaluating. Multiple team members will review your submission before a decision is made.

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