Imagine your team is working on revamping the contact page for the U.S. Department of Veterans Affairs (VA) developer portal.
Take a look at https://developer.va.gov/support/contact-us. Explore the form by selecting different options. There is no need to click the submit button for this exercise (we don’t want to spam VA).
- What are the first 5 questions you would ask the project’s stakeholders?
- What 2-5 improvements would you recommend be made to the ‘contact us’ form? Include your reasoning and assumptions.
Goal: Make it easy for users to ask for help and get support with either publishing their application programming interface (API) or using one of VA’s APIs.
Audience: Software developers, some of whom work for VA and some of whom do not.
- Answer in 800 or fewer words.
- Please do not identify yourself in your document.
- Save as a single plaintext (.txt) file.