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Form design

Purpose

Imagine your team is working on revamping the contact page for the U.S. Department of Veterans Affairs (VA) developer portal.

Your task

Take a look at https://developer.va.gov/support/contact-us. Explore the form by selecting different options. There is no need to click the submit button for this exercise (we don’t want to spam VA).

  • What are the first 5 questions you would ask the project’s stakeholders?
  • What 2-5 improvements would you recommend be made to the ‘contact us’ form? Include your reasoning and assumptions.

Goal: Make it easy for users to ask for help and get support with either publishing their application programming interface (API) or using one of VA’s APIs.

Audience: Software developers, some of whom work for VA and some of whom do not.

Submission

  • Answer in 800 or fewer words.
  • Please do not identify yourself in your document.
  • Save as a single plaintext (.txt) file.

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